Saturday, March 31, 2012
New Media changes our lifestyle
Thursday, March 29, 2012
Burberry is one of the first luxury traders to massively implement CRM systems
Recently, this British traditional luxury goods maker went completely online using the digital platform of the company called Salesforce.com. This company provides its solutions based on a cloud system for some time already but Burberry is the very first of the conservative, luxury goods producers who decided to implement the CRM (customer relationship management) platform. It seems to be another logical step in a trendy way of the CEM (customer experience management).
Companies all around the world solve the same problem – the traditional marketing has its limits and we are no longer able to recognize what decision processes drive our customers. They realized it is all a lot emotional and one cannot be really persuading his customer through a single TV spot. A perfect, unified experience is now considered as the best marketing tool so if you go to Cartier for example, you can make a complaint if they do not offer you a glass of champagne. Chains all around the world use the very same perfume, furniture or fresh flowers in every local store. The burst of the new digital media gave this trend another tool to use – digital platforms which are able to unify all your company systems, databases etc. and help you with managing the relationship with your customers.
Back to Burberry. The company’s CEO Angela Ahrendts decided to create a social enterprise which goes digital from one end to another. They tried to take all the elements which make the feeling of Burberry and pack them into the one, complex digital code. They literally moved the world of Burberry to the digital environment to make it accessible from anywhere. The goal is to allow a total access from any medium possible, the only condition is the internet connection. In the terms of CEM the intention is clear – to create an environment which gives the very same feeling of the brand to anybody who tries to touch it.
What I personally find good about it is the fact that they can use the range of all possible digital media and provide their company’s elements – fashin shows, online stores, acess to all possible products, history footage, have any kind of up-to-date information just one click away. On the other hand, it sets an industry standard which might not be so enjoyable at all. Burberry opens its gates to anyone in terms of getting information, people suspiciously consume it on the field of social media and one can lose its distant, luxury status of something unreachable. Another thing you might lose on the way creating the social enterprise is the local esprit. Not everyone desire for the unified experience. From time to time we want to feel the local sense – shopping in the Burberry store on Savile Row should be different from the Burberry Dubai let’s say. But it’s slowly happening that it’s not.
One might say that shift goes in a wrong direction but on the other hand, tablets and smart phones are just yet another medium. A new medium which slowly replaces store or a fashion show – the old medium. An interesting thing is to see such an quick digital media implementation by a company which was, several years earlier, completely negative about even an online store. In the past, these luxury makers were boldly declaring that they would never going to lower their standards in such a manor. Yet, here we are and they are investing some big amounts of money to build a social enterprise which goes totally online, accessible from anywhere in the world.
Angela Ahrendts about Burberry's cooperation with salesforce.com
Wednesday, March 28, 2012
New media : replacing the dog's function being your best friend
Saturday, March 24, 2012
Bradbury’s "Fahrenheit 451", a visionary insight of new media evolution
“What's on this afternoon?" he asked, tiredly.
She didn't look up from the script again. "Well, this is a play comes on the wall-to-wall circuit in ten minutes. They mailed me my part this morning. I sent in some boxtops. They write the script with one part missing. It's a new idea. The homemaker, that's me, is the missing part. When it comes time for the missing lines, they all look at me out of the three walls and I say the lines. Here, for instance, the man says, 'What do you think of this whole idea, Helen?' And he looks at me sitting here center stage, see? And I say, I say--" She paused and ran her finger under a line in the script. "'I think that's fine!' And then they go on with the play until he says, 'Do you agree to that, Helen?' And I say, 'I sure do!' Isn't that fun, Guy?"
“Let you alone! That’s all very well, but how can I leave myself alone? We need not to be let alone. We need to be really bothered once in a while. How long is it since you were really bothered? About something important, about something real ?”
#Loewe's viral experience
Sunday, March 11, 2012
Kony 2012 - Political Activism in New Media
Have you ever heard of Joseph Kony?
Kony is 49 years old, lives in Uganda and is the leader of the so called Lords Resistance Army (LRA). The aim of this army is to have a theocratic governmental system based on the bible and the Ten Commandments. The pneuma itself gave Kony the order to found this army and conduct this war. His modus operandi is suspect, because the LRA is today known for its brutal abductions of approximately 66.000 children. They became the involuntary soldiers of Kony's army. He is accused to be responsible for the brutal despoilment of entire villages and for the command of murders, rapes and mutilations. All in all he terrorizes the civil population of Uganda, the Central African Republic, the Democratic Republic of Congo and of South Sudan for more than two decades now.
A week ago the American aid group "Invisible Children" (IC) published the "Kony 2012-Campaign" on the internet. It is a 30 minutes film, made by two American filmmakers, who founded the organization IC. Within 48 hours the video had more than seven million views on the platform Vimeo, more than five million views on Youtube and more than one million "likes" on the social network facebook. Even now this campaign is one of the most impressive examples for the change of political activism through social media. The film is viral and very well produced and it has a gripping effect on the viewers. But in the same time the video aroused worldwide criticism. Can a facebook "like" save the world?
In the film you can see the little son of one of the founders of the organization and he learns in front of the camera, what his daddy does and who the bad people are. Furthermore they show an interview with one of the victims, where he describes the atrocious death of his brother. Most of the scenes are supposed to arouse compassion in the viewers and the techniques they used seem to work on the people. But it's not only the self-dramatization which provides critics with a target. In the film they call people up to buy a "Kony-Action Kit", which contains posters, a T-Shirt, Buttons, an Action Guide, Stickers and Kony-Bracelets. To buy this Action-Kit, people have to donate money to the organization on the long term. But it has been proven, that most of the money is used for running costs, promotion and the production of films. Only one third of it is used for development assistance. Further on it is said, that the research behind the film is rather poor. Some of the scenes are more than ten years old and the situation in Uganda has not only changed, it is much more complex than it is described in the campaign. So that academics doubt, that the problem would be solved with the arrest of Joseph Kony.
The Ugandan President Yoweri Museveni already made a statement, which says, that Uganda is not in danger anymore. The people actually live in peace there nowadays and Kony doesn't stay on Ugandan territory any more. He even invited the two founders of Invisible Children to come to his country and see themselves that the situation has settled down. But about this, people should also keep in mind, that Uganda is afraid now, that the tourists are put off, after they saw this movie. After all tourism plays a role in the countries economy and if the people stay off from the country, it harms them. Museveni emphasizes this in the end of his statement, when he refers to Uganda as one of the top must-see travel destinations named by the Lonely Planet this year.
However the aim of the campaign is to make Kony famous and arrest him before the deadline of the 31.12.2012.
Last october the U.S. sent 100 soldiers to Uganda, to help in advisory function on the spot. The film says that without public pressure those troops would be removed by the American government.
However, there are no indications for the withdrawal. So the motivation of the film is also questionable.
Despite all the criticism and the suspect effect on the happenings in Uganda, the film was successful in a way, that it raised worldwide awareness of a problem which shouldn't go down in the massive flow of nowadays media. That reality can't be depicted in a 30 minutes film should be clear in everyone's mind. But to write this campaign off easily and call it emotional blackmailing is not right. Because in the end this movement shows that social media is something which people can use in a much more efficient and intelligent way than creating virtual personalities or following the details of Kim Kardashian's sex life.